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Rick Bradford

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Have a Nice Day [Aug. 23rd, 2005|04:58 pm]
Rick Bradford
Has anybody else noticed that, at retail establishments anyway, "thank you" has been replaced by "have a nice day"? It's becoming increasingly rare to hear a store clerk thank me for shopping with their store. And if it's not "have a nice day" then what I usually get after I say thank you is "you're welcome".

I mean, I know most retail employees don't give a shit and I don't blame them. But if I'm not imagining this trend then it means that the companies themselves don't train their employees to make this basic gesture. They're the face of the company. If they don't pretend to appreciate my business then I have to assume that the company actually doesn't appreciate my business.

Try to think about this for the next, say, 10 businesses you go into and see what happens.

Maybe it's just me.

[User Picture]From: indymag
2005-08-23 10:09 pm (UTC)
I don't like that many businesses actually give their employees a script to use to interact with the customers.
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[User Picture]From: rickojournal
2005-08-23 10:35 pm (UTC)
Yeah, I don't like that either but I can see how it might be considered necessary since most retail jobs suck so badly and their employees probably aren't going to do it on their own.

But, yeah, I agree.

How about when you walk into a store, hear a voice from across the room say "Hey, how's it going" but when you look up nobody's looking at you? My brain first wants to think that someone's actually being friendly and then I look up and, once again, I got myself worked up for nothing.
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[User Picture]From: semibold
2005-08-23 10:19 pm (UTC)
Well, I think when someone says, "Thank you" to you, your gut instinct is to say, "You're welcome." Unless you've been conditioned to say "Have a Nice Day." They (meaning the clerks) should say "Thank you" to you first, before you even have a chance to say it. But they usually don't. "Have a Nice Day" has been de facto for years now, at least around these parts. Annoying, but better than sullen silence I guess. And I would prefer that to the businesses that force their employees to create some kind of "personal interaction" with each customer (Starbucks, for example.) I'm not there to chat with you. Give me my stuff and my change and I'll be on my way.
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[User Picture]From: rickojournal
2005-08-23 10:42 pm (UTC)
> Well, I think when someone says, "Thank you" to you,
> your gut instinct is to say, "You're welcome."

Yeah, maybe. When a retail clerk [i]does[/i] say thank you to me, though, my instinct is to say "thank [i]you[/i]" right back at them. It would seem silly to say "you're welcome" for giving them my money so it seems doubly silly for them to say "you're welcome" for giving me the privelege of shopping there.

"Have a nice day" really isn't too bad but I still think that retail businesses should make some show of appreciation for our helping to keep them in business.

What I'm afraid of is that it's a symptom of a larger problem, that being that people in general just don't care any more. They've gotten used to it. I think a lot of people will go to the same McDonalds (for example) every day, get crappy service, complain to their co-workers about it and then go right back the next morning for their Egg McMuffin. If this is as common as it seems to me (that people don't care about "voting" with their dollars) then I can see how retailers could think they don't have to worry so much about customer service.

I find the whole thing very disheartening.
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[User Picture]From: timkelly
2005-08-23 10:36 pm (UTC)
The cashier at Dollar Tree liked my Spy vs. Spy shirt so much that she raved about the MAD TV cartoon and the video game.
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[User Picture]From: rickojournal
2005-08-23 10:44 pm (UTC)
Yeah, that's nice, right? It's a really good thing to walk out of a business having enjoyed the interaction with the employee(s). It makes you want to go back, which is really the big goal retailers should be after.
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[User Picture]From: mister_f
2005-08-24 12:49 am (UTC)
i always mix it up, thanks a lot, take care, have a good weekend, enjoy the cd, etc... gives a nice personable touch. i even say thank you/take care to employees when i'm the customer. usually, they're surprised that I'M wishing them a good day. and sometimes it changes their mood.
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[User Picture]From: rickojournal
2005-08-24 03:10 pm (UTC)
That reminds me: I guess I should say that I'm not really a "thank you" Nazi. If a person is genuinely friendly and pleasant then I doubt I'll even notice if they don't say thank you because they've made the experience a positive one regardless.

Yeah, I've gotten that surprise thing, too, from employees I've wished a good day to or whatever. It's a funny thing, seeing them snap back to say "thanks" or "you too" after they've already checked out (which sometimes happens immediately after you've got your receipt!).
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